Refund policy

Shipping

We want getting your order to be easy. Orders are carefully packed and shipped directly to you. Once your order ships, you'll receive a confirmation email with tracking information so you can keep an eye on its journey.

Shipping times and costs are calculated at checkout based on your location and the shipping method selected.

Returns

We want you, and your dog, to love your Let's Go Pup gear. If you're not completely satisfied with your purchase, you can return it for a full refund.

Items must be returned in new, unused condition within 30 days of delivery. To start a return, simply contact us at hello@letsgopupco.com with your order number and we'll provide the next steps.

Once your return is received and approved, your refund will be issued to the original payment method. Original shipping charges are non-refundable, and return shipping costs may apply.

If your order arrives damaged or you receive the wrong item, please contact us right away and we'll make it right.

Questions?

We're happy to help. Reach out to us anytime at hello@letsgopupco.com with questions about your order, shipping, or a return.